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Privacy Policy

Introduction

Fishers Dewes Solicitors takes the confidentiality of personal data seriously, the protection of the privacy of visitors to our website is a main concern. It is possible to use our site without providing personal information however you may wish to provide personal information by completing forms or submitting e-mails to contacts listed throughout the website.

This policy aims to set out how we will process your personal data. Please read the following sections to understand the type of information collected and the uses made of it. This policy only relates to data collected by us via our website. Please remember that the security of information transmitted over the internet cannot be guaranteed.

Visitors to our Website

We collect standard internet log information and details of visitor behaviour patterns. We collect this information in a way which does not personally identify any visitors to our site. Personal information such as name, address, telephone number, e-mail address or other information is only collected when it is voluntarily submitted to us via e-mail or an online form submission. In this case the information you have sent or submitted is only accessed by the lawyer or department member required to send you the information you have requested and to provide information that may be useful to you.

Your personal information will not be made available to any third parties.

Information we monitor about visitors

During the course of any visit to our site, the pages you see, along with a short text file called a 'cookie', are downloaded to your computer. Many websites do this, because cookies facilitate useful features such as the ability to identify whether a user has successfully logged into the site or to  find out whether the computer (and probably its user) has visited the website before.

A full description of cookies and their use on this website can be found here: Cookie Policy.

Website Analytics

Google Analytics

Google Analytics is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of www.fishers-dewes.co.uk, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.

Personal data collected: Cookie and Usage Data. Place of processing: USA. Find Google's privacy policy here.

Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

Ruler Analytics

Ruler Analytics is used to specifically monitor enquiries generated via our website. It allows us to track website visitors from source through to phone call or form submission.

This data is for internal use only and is used to help us to improve our website and our enquiry handling processes.

E-newsletter

We use a third party provider, MailChimp, to deliver our monthly newsletter. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see the MailChimp Privacy Policy.

E-newsletter subscribers have the ability to unsubscribe at any time.

Links to third party websites

Our website provides links to other third party sites as a service to our users. The privacy policy described here does not apply to those sites. We advise users to read the privacy policy of any third party website before submitting any personal data.

We will not be held responsible for the content on any third party website, any visit to a third party website using these links is entirely at the users own risk.

Calling our offices

When you call our offices we may collect Calling Line Identification (CLI) information. We use this information to help improve efficiency and effectiveness including monitoring caller wait times.

Telephone calls are recorded for training, quality and compliance purposes.

Consent

By providing personal data to Fishers Dewes Solicitors, unless you have otherwise indicated, users consent to the processing of such data as described in this policy. Further, you agree that unless otherwise stated we shall have unrestricted right to use and store on its internal systems, any such information provided by you.

Under relevant data protection legislation you are entitled to obtain from us a printout of the data held concerning you and have any inaccuracies in this data rectified.

Where consent has been granted by the user, we may send information on other services, events, training or other such information it feels may be of interest to you. If at any time you no longer wish to receive such communications you should write to us using the address at the bottom of this page.

Security

We treat all the data held with the utmost care and security. We operate secure data networks protected by industry standard firewall and password protection. We have security measures in place to attempt to protect against the loss, misuse and alteration of your user data under our control.

The Data Protection Act 1998

Our website complies with the principles of the Data Protection Act 1998. Any personal data collected is used in accordance with data protection legislation.

Policy Changes

Any changes to this privacy policy will be communicated on this page.

Contact Us

If you have any questions in relation to this policy please e-mail: enquiries@fishers-dewes.co.uk

Fishers Dewes Solicitors
4-8 Kilwardby Street
Ashby de la Zouch
Leicestershire
LE65 2FU